General
Use of Anvoye Marketing products and services including but not limited to client subscribed SaaS tools, applications and solutions constitute your acceptance of and agreement to comply with Anvoye Marketing’s billing policy.
All accounts are set up on a prepaid or pay as-you-go basis. Payment must be received by Anvoye Marketing before any billable product or service is provided or activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscriptions and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple trials may result in the permanent closure of the account.
If it is determined that any user fails to pay the agreed-upon monthly or annual payments by exploitation of any self-billing feature, all associated accounts may be terminated immediately, without warning, and the user will be billed for all unpaid usage.
Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based – i.e. for e-mail, domain hosting/bandwidth, domain names, overages; webinars, or mass-marketing events.
Payment receipts are provided electronically with each purchase and may also be provided upon customer request.
Billing Cycle
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
Payment Failure: In the event, a credit/debit card fails to charge successfully, access to the product will immediately cease.
Deactivation: Anvoye Marketing reserves the right to remove customer application data from its servers after nonpayment.
Cancellation of a subscription immediately closes access to the account. If there is time remaining on a subscription year, please contact support to reinstate access.
Fees
Collection Fees: In the event, that an account is submitted to a third-party collections service, a $50.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Chargebacks: If a customer initiates a chargeback, Anvoye Marketing may assess a $50.00 processing fee for each individual chargeback.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Payment Methods
Anvoye Marketing accepts payments from most major credit cards, Apple Pay, Google Pay and, in some cases, ACH.
Subscription Billing
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the anniversary day of the month (or year for yearly plans) in which the customer first purchased the Anvoye Marketing subscription.
Customers must request to cancel their subscriptions at least 10 days prior to their next billing date to avoid being charged on the billing date.
Anvoye Marketing will not prorate any portion of unused subscription services.
All subscription fees are non-refundable except as described below.
Account Limits
Every Anvoye Marketing package or plan comes with two sets of limits: asset creation limits and resources consumption limits:
Asset creation limits: the number of active assets you may have at any moment in your Anvoye Marketing account.
Overage Billing
Anvoye Marketing has established monthly usage allotments and additional usage fees for certain features of marketing software and/or other solutions, based on factors including usage, demands, and third-party charges.
At present, email, asset hosting and bandwidth, and hostname use are the only features for which monthly allotments have been established and additional usage fees apply. Note that any Anvoye Marketing refund policies that exist DO NOT APPLY to usage fees.
Package Upgrade/Downgrade
Anvoye Marketing subscriptions are purchased on a fixed-term basis: monthly, yearly or bi-yearly, depending on the plan you registered for.
When an account is upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From thereafter, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.
Account downgrades require communication with Anvoye Marketing’s support portal (find the link at the footer of the page) to ensure your account assets are reduced below package requirements. They will also go into effect the following billing cycle.
Refund Policies
Anvoye Marketing’s refund policies vary depending on the product as follows:
Anvoye Marketing offers a full refund on a charge provided the request is made within 30 days of the purchase.
In the event of a multi-installment payment for a subscription, a refund is only possible on the most recent payment – specifically, if a refund request is made within 30 days of the third payment of a three-payment package, the first and second payments will not be refunded.
For Anvoye Marketing recurring payments, refunds are only given on the first installment of a subscription, and only if the refund request is made within 30 days of the purchase, subject to the discretion of Anvoye Marketing. Refunds are not given on overage charges.
Anvoye Marketing may either refuse a refund request or disallow repurchase of a previously refunded product if we find any evidence suggesting fraud, refund abuse, trial abuse, or other manipulative behavior that allows the use of the product without payment.
Cancellation Process
Creating a cancellation request:
A request to cancel an Anvoye Marketing solution must be initiated at least 10 days prior to the next invoice date.
For Anvoye Marketing users, the cancellation can also be done via the Billing Profile self-service portal in your account. Any other request to cancel an Anvoye Marketing application must be made via our customer support portal (click this link or at the footer of this page) or by emailing an Anvoye Marketing representative at [email protected] at least 10 days prior to the next invoice date.
Customers are encouraged to keep records of all communications regarding cancellations. Until a cancellation request is made, or a cancellation processed via the self-service portal, Anvoye Marketing will continue to treat it as an open account. Unless canceled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you chat with an Anvoye Marketing representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate the cancellation of your Anvoye Marketing account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be turned over to a third-party collection service.
Billing Disputes
Each Anvoye Marketing customer agrees to provide Anvoye Marketing 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank.
Should Anvoye Marketing receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Anvoye Marketing has been given a chance to resolve the issue, Anvoye Marketing has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Anvoye Marketing, in addition to the $50 chargeback fee mentioned above.
Regardless of the outcome of the chargeback, Anvoye Marketing retains the right to collect on any Services or fees that are due. Anvoye Marketing may submit any disputed amounts to a collection agency. Once a chargeback has been received, Anvoye Marketing has the right to suspend the account until the matter is resolved.
Applicable Taxes
The Fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”).
The customer agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent, Anvoye Marketing is legally required to collect the same, will be itemized on the product invoice. If the Customer has an obligation to withhold any amounts under any law or tax regime (other than U.S. income tax law), the Customer will gross up the payments so that Anvoye Marketing receives the amount quoted and invoiced.
If Anvoye Marketing has the legal obligation to pay or collect Taxes for which the Customer is responsible under this section, the appropriate amount will be invoiced and paid by the Customer, unless, prior to the invoice date, the Customer provides Anvoye Marketing with a valid tax exemption certificate authorized by the appropriate taxing authority.
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